Contact Hopin

What to include

A few details up front save a round trip and get you an answer faster:

• About a ride — the route, the date, and the name of the driver or passenger involved.
• About a driver application — the email address you applied with, and which stage you last heard about.
• About your account — the email address on the account. Please write from that address if you can, so we can confirm it is yours.
• A bug — what you tapped, what you expected, and what happened instead. A screenshot helps.

Safety and emergencies

If you are in immediate danger, contact the police on 15 or Rescue 1122 first. We are a small team and cannot provide an emergency response.

Once you are safe, tell us what happened. Reports about a driver's or passenger's conduct are read the day they arrive, and we suspend accounts where there is a credible safety concern.

Privacy and data requests

To request a copy of your data or ask us to delete your account, email us from the address on the account. We respond within 30 days. The privacy policy sets out exactly what we hold and how long we keep it.

Opening a new city or route

We add routes as verified drivers join them. If you drive a route we do not cover yet, tell us — driver supply is what opens a corridor, so that message genuinely moves the queue.

Before you email

The FAQ answers the most common questions — how the per-seat price is calculated, how drivers are verified, how payment works, and what happens when someone cancels. The about page explains the fuel-split model in more depth.

Hopin
Pakistan
support@hopin.pk