1. Accepting these terms
By creating a Hopin account or using the Hopin app or website, you agree to these terms. If you do not agree, do not use the service. You must be at least 18 years old to hold an account.
2. What Hopin is
Hopin is a marketplace, not a transport company. We connect private individuals who are already driving between cities with passengers travelling the same way. We do not own vehicles, do not employ drivers, do not operate a fleet, and are not a carrier, taxi service or public transport operator.
The transport itself is an arrangement between the driver and the passenger. Hopin provides the introduction, the price calculation and the record of the booking. The driver decides whether to accept a request; the passenger decides which ride to request. Neither is our employee or agent.
3. Payment
Payment is made in cash, directly from the passenger to the driver, in the car. Hopin does not process, hold, transmit or refund any money. We charge no booking fee and take no commission from the fare.
The per-seat amount shown in the app is calculated from the trip distance, the driver's verified fuel mileage, the current petrol price, and any motorway toll the driver includes, divided by the number of seats offered. A driver may set a price below this calculated amount, to a floor of 50% of it. A driver may never charge above the calculated amount, and the system rejects any attempt to do so.
Because we do not handle payment, we cannot refund a fare, reverse a payment, or arbitrate a payment dispute. Passengers should carry the correct amount.
4. Driver verification and its limits
Before a driver can post a ride, we review their CNIC, driving licence and vehicle registration, speak to them by phone, meet them in person, confirm their identity and vehicle against the documents, and measure the vehicle's fuel mileage ourselves.
This verification has limits and you should understand them. It confirms that a specific person owns and drives a specific vehicle and that their documents are consistent. It is not a criminal background check, a driving-record audit, a mechanical safety inspection, or a guarantee of how that person will behave on any given trip. It is a check performed at a point in time; circumstances can change afterwards.
Use your own judgement. Ratings, reviews and the women-only option exist to help you make it.
5. Booking, approval and cancellation
These are the rules the app actually enforces:
- A passenger requests a seat; the request is pending until the driver approves or rejects it. Seats are only deducted on approval.
- A passenger may hold at most three pending requests at once, and may not hold two live requests on the same ride.
- A passenger may cancel a pending or approved request at any time from the app. Cancelling an approved request returns the seat to the ride.
- A driver may cancel a ride that has not yet started. Every passenger with a pending or approved request is notified automatically and their request is closed.
- Once a driver marks a ride as in progress, it can no longer be cancelled or edited — it can only be completed.
- After posting, a driver may edit the pickup point, drop-off point, note, AC, smoking and luggage settings, and may lower the price. The route, date and seat count cannot be changed, because they determine the price a passenger already agreed to. Changing those requires cancelling and reposting.
There is currently no cancellation penalty or fee. Repeated late cancellation is nonetheless a reason for us to suspend an account under section 8.
6. Reviews and ratings
After a completed ride, the driver and each approved passenger may review one another. The review window opens when the ride ends and closes 48 hours later. Reviews are final once submitted and cannot be edited or withdrawn. Rides that were cancelled, or that were never marked complete, cannot be reviewed.
Reviews must describe your genuine experience of that trip. We may remove a review that contains abuse, personal information about a third party, or content unrelated to the ride.
7. Your obligations
You agree that you will not:
- provide false identity, licence, vehicle or contact information;
- let anyone else drive a ride you posted, or transfer a seat you booked;
- drive without a valid licence, valid registration, or while impaired;
- carry more passengers than the vehicle is registered to seat;
- use Hopin to run a commercial taxi or courier operation;
- attempt to charge a passenger more than the price shown in the app, or ask for payment through any channel other than cash on the trip;
- harass, threaten, discriminate against or endanger another user;
- post a women-only ride if you are not a female driver, or attempt to circumvent that restriction;
- use another person's account, or scrape, reverse-engineer or attack the service.
Drivers are responsible for holding valid vehicle insurance and for complying with Pakistani traffic and vehicle law. Hopin does not provide insurance of any kind, for either party.
8. Suspension and termination
We may suspend or close an account that breaches these terms, that we reasonably believe presents a safety risk, or that has provided false verification information. A suspended driver cannot post rides or sign in. A driver whose application is rejected may reapply after 30 days.
You may stop using Hopin at any time and can request account deletion under the privacy policy.
9. Service availability
Hopin is provided "as is" and "as available". We are a small team running a beta service; features may change, routes may open or close, and the service may be unavailable for maintenance or for reasons outside our control. The app is currently free to use, and we may introduce charges in future with notice.
10. Limitation of liability
To the fullest extent permitted by Pakistani law, Hopin is not liable for loss, injury, damage or expense arising out of a journey arranged through the platform, including the conduct of a driver or passenger, the condition or roadworthiness of a vehicle, a road traffic accident, a delay, a cancellation, lost property, or a dispute about payment made directly between users.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our own negligence, or for fraud.
11. Safety
In an emergency, contact the police (15) or Rescue 1122 first — not us. Every user sets an emergency contact during signup. Share your trip details with someone you trust before you travel, and tell us about any safety concern at support@hopin.pk.
12. Changes to these terms
We may revise these terms as the service develops. The effective date above reflects the current version. Where a change materially affects your rights we will notify you in the app before it takes effect. Continuing to use Hopin after that means you accept the revised terms.
13. Governing law
These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have exclusive jurisdiction over any dispute arising from them or from your use of Hopin.
14. Contact
Questions about these terms: support@hopin.pk.